RETURN POLICY

Thank you for shopping with ShopGoldUSA! We hope you are happy with your purchase. We are a wholesale manufacturer servicing jewelry professionals on a wholesale level. Please confirm your items prior to making a purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy. Please Note that custom items are final sale. 

All exchanges must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition

After receiving your retum and inspecting the condition of your item, we will process your credit or exchange. Please allow at least fourteen (7) business days from the receipt of your item to

process your credit or exchange. We will notify you by email when your return has been processed.

The following items cannot be returned or exchanged

Herringbone Chains and Watches

If you have any questions concerning your return policy please contact us at